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Northenden Group Practice

Dear Patients

At the moment the NHS is under extraordinary pressure. This is particularly true of General Practice. There are increased expectations from government and our patients about what we should be doing. Increasing hospital waiting lists have a big impact on us – patients who are waiting to see specialists or for treatment or operations need more input from us. There are huge financial pressures on General Practice. We want to let you know about the effect all of this is having on your GP Practice.
Over the last few years, the practice has been under increased financial pressure. Like all your households we have had increases in all our costs – everything we buy costs more, our energy costs have spiralled, and our staffing costs have also increased. Over the last few years, the funding we get from government has increased by 2.1% each year. This increase does not get near to covering our current costs. You may have read about “new” money that has come into primary care networks. Some of this money pays for staff that are making a significant difference to patient care. However, the funding does not help the practice finances. 
The impact of the financial pressures is already being felt. The income of the partners fell by 20% last year. In recent months four staff have left the practice – we cannot afford to replace them all and as a result, our clinical and administrative teams are smaller. We cannot afford to pay for locums or over-time.

Northenden Group Practice is a team of fantastic people that we are all very proud to be part of. It is the team that makes the surgery such a great place to work and why our patients get good care. We are also very well supported by our patients and our patient group – which we value hugely. We think it is important that we are honest with you about what is happening. There are some things that you will notice will have to change and we need you to know why things are changing. Without change there is a real risk the practice might close.
All our staff are working extremely hard to provide the best level of care they can for you. We cannot work any harder. The current financial pressures and change in staffing levels mean that we will not be always offer the same level of service you are used to. We can only afford to offer the level of service we are funded for. You may have already noticed that waiting times for appointments are longer. There will be times that we may need to ask you to access healthcare elsewhere. For example, the local Pharmacies are now able to assess and treat a number of minor conditions. The way you contact and access us may change. We are doing everything can to try and minimise the impact on the services we offer. We are looking at different ways of delivering services so that you can still access good quality care with us.
You can help us by trying to self-manage minor illness, by using other services when they are offered to you and by attending the health checks you are invited to.

If you feel strongly about the issue of general practice funding, you may wish to contact the politicians that control it – we are in an election year.

We will keep you up to date with changes at Northenden Group Practice and we will do everything we can to continue to provide you with good quality care.

We are very grateful for all the support you offer us.

The Partners

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

To find out your recent test results requested by your GP, please contact the surgery 7-10 days after you had the test. You can contact us by submitting an online request by clicking here, or call reception on 0161 998 3206 after 11am. You are also able to see your test results via the NHS App. If you don’t have access to this feature, please ask one of the Reception team to turn this on for you.

If your test wasn’t requested by your GP, for example by a hospital consultant, you will need contact the relevant hospital department for your results.

To get a sick/fit note, please submit an online request by clicking here, or call reception on 0161 998 3206 if you need support with submitting a request.

For new sick/fit note requests, please use the Medical Issue form.

For continuation of a sick/fit note, please use the Admin Query tab and choose “Fit (Sick) Note”.

Please include as much detail as possible including the dates and reasons.

To update your contact details, please submit an online request by clicking here, or call reception on 0161 998 3206 if you need support with submitting a request.

If you have moved house, please click here to check you are still in our catchment area.

If you are no longer in our catchment area, please click here to find your new local practice.

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