New phone system

Posted by: rachelcooke - Posted on:

It’s been two weeks since the practice switched from the old telephone system with BT to our new system with Surgery Connect – a brand new telephone system which seems to be going really well.

We’ve had positive feedback from patients and calls are coming through faster – our average wait time is currently 4 minutes and 3 seconds.

All calls are recorded and we have a new feature which allows patients to request a call back if the lines are busy – instead of waiting on hold, the phone system can keep your place in the queue and then call you back when you reach position number 1.

We will continue to monitor stats over the coming weeks and will add these to our Facebook page.